Customer Service is Taking Action to Create Value for Someone Else

December 13, 2021

How many times could you say that you went to a business seminar, and it changed your life – and that it is still your daily focus 20 years later

Ron Kaufman, Singapore: 2001 – Ron Kaufman is who Singapore Airlines sought out in 1990 help them achieve their goal – “Service Even Other Airlines Talk About.”

“Singapore Airlines trains for service at an unbelievable level. Their quality is simply unmatched – but if you fly with them, you know this already.”

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APRA, The Reserve Bank and Interest Rates

October 29, 2021

The Reserve Bank has cut rates to low levels to encourage borrowing.

This is a good thing.

The strategy has worked.

Housing and construction are the backbone of our economy – because they generate so much employment and activity.

House price has increased – and that in itself is not a bad thing.

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Interest Rates in the Future – My Role and Yours – Plan for 4%

October 8, 2021

Bill Evans took up the Chief Economist role at Westpac in 1991 and has consistently been “getting the big calls right for 30 years”.

When he talks – I listen.

Bill Evans predicts (The Australian Sat 11th Sep 2021) “Interest rates will rise… starting in the first quarter 2023… and going up (in steps) by (only) 1.25%”.

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The game is up – The great bank RIP OFF is over.

September 22, 2021

Since the day ASIC reported back on a finding from the Royal Commission on charging older loyal clients more than new ones, I have refused to take a backward step on this issue… Because it represents the worst possible example of bank behaviour.

In a related article (The Australian) – it notes that CBA and Afterpay are locked in a battle for banking customers… but the MAIN prize is home loans.

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On rates – an update on my February comments

June 18, 2021

Banks and Commentators alike are saying again; “The next move on rates is UP – You must lock in now!”

What complete twaddle! (Commentators are still feeling the need to say something to fill editorial space, and banks are still saying things out of complete self-interest).

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Investing in Property: What this property boom really teaches us…

March 8, 2021

Not long ago, regulators’ forced banks to cut back on investment loans. That period has passed, and this presents a new opportunity for investors.

If you are 30 and buying for the first time, if you are 40 and shifting house, if you are 50 and know you need to invest – there are two typical responses in these times that I shall call a “property boom”.

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Rates in 2021

February 3, 2021

Banks and Commentators alike are saying this week; “The next move on rates is UP – You must lock in now!”

What complete twaddle! (Commentators are back at work after the holidays and feel the need to say something to start the year, banks however, are saying things out of complete self-interest).

I only listen to the person with the RED Rate Button on their desk.

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Property Bloodbath…Journalists do love a headline…

February 3, 2021

Last year when Covid hit there were predictions of gloom and doom for property – and they were well founded to an extent… BUT… Two things altered the course of events.

  • The Government intervened with Jobkeeper to cushion the blow of Covid Lockdowns.
  • The Reserve Bank intervened by dramatically cutting Interest Rates and stating that they will stay low until at least 2023.
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Best Interest Duty

December 10, 2020

On January 1st new legislation for brokers comes into play – it is called Best Interest Duty.

So, how do you actually find a broker who will act in your best interests?

It is a sad comment on an industry of which I have been a part for 23 years, with multiple awards in that time, that a Royal Commission highlighted the need for legislation to compel brokers to do what should be integral to their ethos.

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